Help & FAQs

We completely get it, we change our minds too! We are able to cancel your order as long as it has not yet been handed over to the shipping carrier for delivery.

We want to speak to you too! Contact us with any questions, concerns or feedback.

We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will typically receive a reply the following Monday.

We currently ship to the United States. To inquire about shipping to a different destination, please contact us.

Our Fast Shipping policy means that we process and ship all orders as quickly as possible.

Usually this means your order is processed and shipped within 24 hours of the order being placed. Standard shipping normally takes 3-5 days. Certain orders may take longer.

• All orders placed after 2pm MST Mon-Fri will be processed the following business day.
• Orders placed over a weekend (Sat-Sun) will be processed the following Monday.

We hope you will love everything that you order from us but if something isn’t quite right, you have 15 days to return the item(s). We’ll give you a full refund by the same method you used to pay, all we ask is that items are returned clean, unused and have all their original tags and/or stickers and packaging.

If we made a mistake (e.g. you received the wrong item, the item was damaged or the item is inoperable) we'll send you a pre-paid shipping return label at no cost to you.

We do not provide pre-paid shipping return labels for returns that are not the fault of LVT. Fault is determined by the sole discretion of LVT.

Important: Please obtain proof of return shipping receipt and save it until your refund has been fully processed.

Refunds are processed within 7 days from when we receive the returned item(s).